FAQ

Answers to the questions collectors ask us most. Can't see yours? Send us a message and we'll get back to you within one working day.

Ordering and payment

How do I pay?

We accept debit and credit cards, Shop Pay, Apple Pay, Google Pay and PayPal. Payment is taken when you place your order. All prices are in pounds sterling.

Do you charge VAT?

No. EMPORUK Ltd isn't registered for VAT, so the price you see is the price you pay, plus delivery.

Can I buy more than one of a limited item?

Some products have a per-customer limit so more collectors get a chance. Limits apply per person and per delivery address, across all accounts and payment methods. Orders placed to get round a limit may be cancelled and refunded in full.

How do I buy an item priced over £1,000?

Items over £1,000 are sold by enquiry rather than online checkout. Use the enquiry form on the product page and we'll agree payment and delivery with you, either a fully insured courier or an in-person handover.

Graded and single cards

How can I check a graded card?

Graded cards are sold in their original grading-company slab. The cert number is on the product page behind the "reveal cert" button, so you can look it up on the grader's own website before you buy.

Why is the cert number hidden?

To stop listing photos being copied to make fakes. You can reveal it with one click on the product page, and it's printed on the slab label when it arrives.

Is the card in the photos the one I'll receive?

Yes. Single and graded cards are photographed in our hands, and the card in the photos is the exact card we send.

Delivery

When will my order be dispatched?

Orders paid for before 2pm on a working day are normally dispatched within 1–2 working days. You'll get an email with tracking as soon as it's on its way.

Which delivery options do you offer?

Everything ships with Royal Mail from the UK. You'll see the options and prices at checkout before you pay:

Tracked 48: usually 2–3 working days.
Tracked 24: usually the next working day.
Special Delivery Guaranteed by 1pm: next working day, signed for and insured.

Why can I only choose Special Delivery for some cards?

Graded and single cards priced at £250 or more only go by Royal Mail Special Delivery, signed for and insured to the value of the order. It's the safest way to send them, and it means you're covered if anything goes wrong in transit.

Do you ship outside the UK?

Not at the moment. We only ship to UK addresses.

How do you pack orders?

The way we'd want to receive them. Sealed products are boxed with protective padding to keep seals and corners safe, and graded slabs are wrapped to protect them in transit. We record the condition and seals of every trading card order before it leaves us.

Pre-orders

When will my pre-order arrive?

We dispatch pre-orders as soon as stock arrives from the distributor. The expected date is on the product page, but release dates are set by manufacturers and can move. We'll email you if anything changes.

Can I cancel a pre-order?

Yes, at any time before it's dispatched, for a full refund. If our allocation is cut and we can't supply your order, we'll refund you for anything we can't send.

Returns and problems

Can I return trading cards?

Sealed trading card products can be returned within 14 days of delivery only in their original, unbroken factory seal and shrink wrap, exactly as we sent them. This protects every collector from resealed or searched product. If a returned item has been opened or tampered with, we may reduce the refund by up to its full price. Our returns policy has the full details.

How do I return something?

Email support@emporuk.com with your order number within 14 days of delivery and we'll reply with return instructions. Unless the item is faulty or we sent the wrong thing, return postage is paid by you, so please use a tracked and insured service.

My parcel arrived damaged. What should I do?

We're sorry. Please email us within 48 hours of delivery if you can, with photos of the item and the packaging, and keep everything as Royal Mail may need it for a claim. We'll put it right with a replacement or refund.