Refund policy

Last updated: 25 October 2026

This policy applies to purchases from Emperor Collects, a trading name of EMPORUK Ltd (company number 17240959). It does not affect your statutory rights.

Your right to cancel (14 days)

If you are a consumer in the UK, you may cancel your order within 14 days of the day you receive your goods, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email support@emporuk.com with your order number, or use the model cancellation form below. We will email you the address to return your item to. You must send the goods back within 14 days of telling us you wish to cancel.

Trading card products

Sealed trading card products (including booster boxes, booster packs, elite trainer boxes, bundles, tins, collection boxes and cases) can only be returned in their original, unbroken factory seal and shrink-wrap, exactly as dispatched. We record the condition and seals of every trading card order before dispatch and inspect every return on arrival. If a returned trading card product has been opened, resealed, re-wrapped, weighed, searched, tampered with or has missing contents, it has lost its value and we will reduce your refund by up to the full price of the item.

Other products

Other items must be returned unused, with all tags and original packaging. If an item is returned used or damaged, we may reduce your refund to reflect the loss in value.

Return postage

You pay the cost of returning goods unless the item is faulty or we sent you the wrong item. Please use a tracked and insured service, as items remain your responsibility until they reach us.

Refunds

We will refund the price of the goods and the cost of standard delivery (not any premium delivery upgrade) within 14 days of receiving the goods back, after inspection, or of receiving evidence that you have sent them, whichever is sooner. Refunds are made to your original payment method.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, contact us within 48 hours of delivery if possible, with photos of the item and its packaging. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery. We cover return postage for faulty or incorrect items.

Not returnable

Gift cards are non-refundable. Pre-order deposits can be refunded at any time before the item is dispatched.

Model cancellation form

To EMPORUK Ltd, trading as Emperor Collects, support@emporuk.com:
I hereby give notice that I cancel my contract of sale of the following goods: [item]
Ordered on / received on: [date]
Order number: [number]
Name: [name]
Address: [address]
Date: [date]